Qualifying Training Courses and  Events

Elevate your skills and invest in your professional growth at all levels through our three tailored training categories: Essentials, Levelling Up, and Next Level. We offer training for everyone—from front-line workers to upper management—making it an ideal onboarding tool for employers and a fantastic opportunity for staff seeking professional development.

Choose from any of our in-person or online, on-demand courses, to get qualified, pay the registration fee and become eligible to unlock exclusive program benefits including the Whistler Blackcomb Spirit Pass, Whistler Spirit Transit Pass and more, as listed under our Spirit Pass and Locals’ Deals!

Whistler Experience – Essentials 

The ABC’s of Customer Service

(online)

Price: $30+GST

Build the foundation for great service by exploring and understanding the ABCs – to be Accountable, Bold and Connected.

In this course we share the fundamental building blocks for delivering consistently excellent customer service, which will allow you and your team to deliver world class service with a Whistler-flavour.  Following and actioning these steps will build powerful experiences and lasting memories for employees and customers alike.

• Online, on-demand 

Whistler Experience LIVE Sessions

(in-person, 1.5 hours)

Price: $20+GST

Join us for the return of Whistler Experience LIVE.

These engaging in-person sessions are thoughtfully crafted for newcomers to provide you with the tools to live your best life in Whistler!

Join us at Whistler Experience LIVE for an epic time! Gain insider knowledge, enter to win awesome prizes, and fuel your excitement for the snow season ahead! Discover the incredible land you call home, uncover resources to elevate your lifestyle, & immerse yourself in Whistler’s renowned customer service culture.

Please select and attend one of the following sessions:

• Wednesday, November 20, 2024 | 6:00 PM – 7:30 PM | Buffalo Bills 
• Wednesday, December 4, 2024 | 6:00 PM – 7:30 PM | Buffalo Bills

This session is intended for newcomers and those who have not previously attended Whistler Live. If you have lived in Whistler for more than one year, please note this is NOT the course for you!

Whistler Experience – Levelling Up

Customer Conflict Resolution

 (online)

Price: $45+GST

Learn how to turn dissatisfied customers into loyal customers while increasing your team’s work satisfaction!

As a leader you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!

Key takeaways:

• Understand who your customers are and their needs
• Identify common customer conflict issues in your organization
• Use the HEARD method to resolve customer conflict scenarios

Performance Management for New Leaders

(online)

Price: $45+GST

Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.

What if we told you that when you share coaching feedback, your team will feel supported, encouraged, and valued. And, if your workplace policies and procedures are clear and expectations are known, work satisfaction will increase!

Key take-aways include:

• Reasons why coaching your peers and direct reports is an effective method to improve business results.
• How to drive results by using the 2 minute coaching model.

Savour the Heights: Promoting BC Wines in Whistler’s Premier Market (new!)

(in-person, 2 hours)

Price: $45+GST

Join renowned BC Sommelier Samantha Rhan to learn how to expertly describe BC wines and their distinct regions to captivate guests, enhancing their experience and boosting your wine sales. Plus, enjoy a tasting of BC wines!

Don’t miss this unique opportunity to elevate your wine knowledge and sales skills!

Please select and attend one of the following sessions:

• Sunday, October 27th | 12:00pm – 2:00pm 
• Tuesday, November 5th | 3:00pm – 5:00pm
• Friday, November 15th | 1:00pm – 3:00pm
• Thursday, December 5th | 5:30pm – 7:30pm

All sessions will be held at the Whistler Chamber Boardroom.

The Truth in Truth and Reconciliation (new!)

(in-person, 2 hours)

Price: $35+GST

Get ready to PLAY …and LEARN

Join the Cultural Ambassadors at the Squamish Lil’wat Cultural Centre to play The Truth in Truth and Reconciliation board game. Created by James Darin Corbiere (Waabi Makoohns, Bear Clan), this essential educational resource gives participants an immersive learning experience of the process of colonization in a board game format. A great way for allies and truth seekers to learn and start a conversation about the work of Reconciliation with the first people of this beautiful land.

Session:

• Tuesday, November 19 | 2:00 PM – 4:00 PM | Squamish Lil’wat Cultural Centre (Upper Village)

Mastering Time  and Project Management

(new!)

(in-person, 2 hours)

Price: $75+GST

Develop strategies on how manage your time, prioritize your list of things to do and develop a comprehensive project plan.

Take your learning up a notch with in-person workshops, where you can ask questions, practice and build muscle memory through collaboration and discussion.

Session:

• Thursday, November 14 | 12:00 PM – 2:00 PM | Whistler Chamber Boardroom

Customer Conflict Resolution

(in-person, 3 hours)

Price: $125+GST

Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of complaint, working through five steps of conflict resolution and following up.

By the end of the course, you will understand who your customers are, identify the causes of conflict, learn the five steps to effectively deal with conflict (including taking ownership), and explore the concepts of empowerment and follow-up.

Session:

• Friday, November 29 | 9:00 AM – 12:00 PM | Whistler Chamber Boardroom