Whistler Experience & Spirit Pass FAQs

The Whistler Experience is a suite of programs leveraging learning partnerships to deliver world-class training content.  It will teach you how to deliver powerful experiences customers won’t stop talking about.

Program participants complete a Whistler Experience training course (qualifying course) that provides customer service and resort-specific information. Those who take part in The Whistler Experience are eligible for winter and summer Whistler Experience benefits, including the Whistler Blackcomb Spirit Pass, activity benefits, discounted training and the Spirit Transit Pass. For a list of benefits, click here.

Take a Whistler Experience training course, get your Spirit Pass, have an epic time and build your resume.

To qualify, employees must work for a business that is a member in good standing with the Whistler Chamber.

To qualify for The Whistler Experience, you need to register for the program and to complete a Whistler Experience training course.

There are more qualifying training courses than ever. As you register for The Whistler Experience you pick your Whistler Experience training course. For a list of options, click here.

Whistler Experience benefits provide incentives to explore Whistler activities and to participate in additional Whistler Experience training. Those who take part in The Whistler Experience are eligible for winter and summer Whistler Experience benefits, including the Whistler Blackcomb Spirit pass, activity benefits, discounted training and the Spirit Transit Pass. For a list of benefits, click here.

No. Once you have received your Whistler Experience number and completed your qualifying course, you are eligible for all Whistler Experience benefits until August 31, 2024.

A Whistler Experience Number is a 10-digit confirmation number that will be assigned to you after you have registered for a training course, providing your employer has approved you. You can find your unique Whistler Experience number by logging in to your profile.  The Whistler Experience Number is active from the time you’ve received it until September 30, 2023.

If you have an employer  you will receive your Whistler Experience number once they approve  your registration,

If you don’t have an employer, you can still  login/register and complete a training course. Once you have found a job, log back into the registration system and select your company. Once your employer approves you, you will receive your Whistler Experience number and be able to get your Whistler Blackcomb Spirit Pass and enjoy other Whistler Experience Program benefits.

Bring the Whistler Experience number with you when purchasing the Whistler Blackcomb Spirit Pass.

Stickers can be picked up at the Whistler Chamber office. We are located on the second floor above the Whistler Visitor Centre, by the taxi loop!

These stickers will be checked by benefit providers and confirm that you are an active participant for the current year. Stickers will be dated for 2024/25. While you can still use your Spirit Pass without a sticker, if you would like to utilize all the benefits outlined here, come grab a sticker!

This fee is a onetime annual fee that provides participants with access to all Whistler Experience benefits in the winter and the summer until August 31, 2024. This fee will be charged online when participants register for The Whistler Experience.

In the past, the Spirit Admin fee was charged when participants picked up their Spirit Pass at Whistler Blackcomb Guest Services. Now the fee is charged when Whistler Experience participants register for the program online. The change has been made because the program now offers more Whistler Experience benefits.

As a program participant you will pay a $40 participation fee plus a training course fee. For a list of training courses and their costs, click here. All training is world-class and at a fraction of the cost that equivalent training would cost outside this program.

Yes. Register online here, and select the option that says “I do not have an employer yet.” From there, you will be able to select a Whistler Experience online training course. Once you have found a job, log back into the registration system and select your company. Once your employer approves you, you will receive your Whistler Experience Number and be able to get your Whistler Blackcomb Spirit Pass and enjoy other Whistler Experience benefits.

Please note: You will not be able to purchase your Whistler Blackcomb Spirit Pass before securing employment.

The participation fee of $40 is non-refundable.

At this time we are not accepting cash.  If you wish to pay by debit you can come by our office (201-4230 Gateway Drive). You can also purchase a Visa or Mastercard gift card and use this for online payment.

View pdf here

Your username and apssword will be the same as previous years. Use the forgot password to reset your password.  Please note username is often your email address. Avoid using hashtags in your password. If you are still experience any problems, contact the Whistler Experience team by email whistlerexperience@whistlerchamber.com or by phone 604 932 5922 ext 964.

Whistler Experience participants choose their training course based on their career goals and leadership levels. For guidance, refer to each course description. If you are unsure about the training you should select, please discuss it with your manager/supervisor. Click here for a list of training options.

If you are not receiving emails, log back into your Whistler Experience account and the system will let you know if you have been approved or not. If it is still telling you that you are not approved, first check with your employer, and then contact the Whistler Chamber of Commerce by email whistlerexperience@whistlerchamber.com or by phone 604 932 5922.

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You can log into your Whistler Experience account and look up your session date.

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You have one opportunity to reschedule your session free of charge five business days prior to the session date. You can do so by email whistlerexperience@whistlerchamber.com or by phone 604 932 5922. If you need to reschedule a second time, you will need to contact the Whistler Chamber of Commerce immediately and pay a $40 rescheduling fee.

Don’t miss your session! But if you do, your pass will become hot listed and you will not be able to use it. You will then need to contact the Whistler Chamber of Commerce to sign up for another session and pay a $40 rescheduling fee. It may take up to 72 hours to reactivate your Whistler Blackcomb Spirit Pass.

If you haven’t accessed our online courses before, you will be prompted to click ‘enrol for free’ to access your training course. The course content is through the platform Thinkific.

There are locations in Whistler that provide computer access, such as Whistler Public Library. You can also ask your employer for permission to use a work computer. Alternatively, choose an in-person course. Click here for a list of in-person training options.

Call 1-800-766-0449 EXT 1,1,2 to purchase your pass over the phone with a credit card. Please have your WE number ready.

Please see a full list of Spirit Pass Perks here. 

No. The Spirit Pass will be available for purchase throughout the 2023/2024 winter ski season without price increase.

You can head straight to the lift if you had a 2022.23 Spirit Pass RFID Card. If you had a different Pass/Card product in the 2022.23 season product you will need to go to a WB Guest Services office for a new pass and sign a new waiver prior to accessing the mountain.

With your Whistler Experience number in hand, connect with Whistler Blackcomb Guest Services you can either; call 1 800 766 0449 to purchase the Spirit pass over the phone and complete Release of Liability online here or you can visit Guest Services to pay by Cash or Debit.

It is a requirement of all Whistler Blackcomb Pass Holders to create and complete a Guest Profile, Photo Upload and Release of Liability. Passes can then be picked up at Whistler Blackcomb Guest Services, located at the base of Whistler Mountain. Don’t forget to bring your Whistler Experience number with you. If you had a WB pass last season, you can call Guest Relations (1-800-766-0449) in order to pay for your pass. Call with your Whistler Experience number in hand.

Note: If your employer is paying for the pass, please allow up to 72 hours until you’ve received an e-mail confirming your Spirit Pass has been processed. If you (as the employee) pay for the pass, you can head to Whistler Blackcomb Guest Services immediately to have your pass processed dependent on office operating hours.

Yes, and No:

If you selected an in-person training or event as your qualifying course you will be issued with a unique Whistler Experience Number immediately and be able to access all the program benefits straight away, including the Whistler Blackcomb Spirit Pass. If you do not attend your in-person training, your pass will be hotlisted and access to all benefits will cease. You will need to attend another training or complete an online training in order to re-activate your benefits.

• A $40 re-scheduling fee will apply for cancellations made within 72 hours of the in-person training or event, or non-attendance on the day, or where the participant has already rescheduled their event once.

If you selected an online training you will need to complete your online trainings session.  You will receive your Whistler Experience Number after passing the course. Bring this number with you when picking up your Whistler Blackcomb Spirit Pass.

Remember: If your employer is paying for your Whistler Blackcomb Spirit Pass, wait until you’ve received an e-mail confirming your Spirit Pass has been processed BEFORE GOING TO GUEST SERVICES OR TRYING TO ACCESS THE MOUNTAIN.

Yes. If you meet the eligibility requirements you can exchange your Season Pass or EDGE Card for a Spirit Pass. Your payment on your initial product will be refunded at the time of the exchange and you will be either charged the balance or refunded the difference.

Yes, you do have to pay in full when collecting your pass – there is no payment plan offered.

Even if you don’t have a job yet, you can still participate in The Whistler Experience by registering online and completing your online training course . In the meantime, you can purchase a Whistler Blackcomb season pass. Once you have secured employment and your employer has approved you, you will be issued your Whistler Experience Number. Bring this number to Whistler Blackcomb Guest Services and you will be reimbursed the difference between the price you paid and the Spirit Pass price. Please note: Whistler Blackcomb might take up to 30 days to process your refund.

Hotlisted means that your Whistler Blackcomb pass has become temporarily inactivated. This can happen for different reasons. For example, Switching employers, losing your job, missing a shift at work and other reasons not related to The Whistler Experience program such as not adhering to Whistler Blackcomb policies.  Please note passes can only be hotlisted for performance reason if the Employer purchased the Spirit Pass

If your Spirit pass was hotlisted by Whistler Blackcomb please contact Whistler Blackcomb directly. (Guest Relations phone number: 1-800-766-0449)

If your employer paid for your Spirit pass and has requested to hotlist the Spirit pass contact your supervisor directly.

If you missed your in-person traning or event the Whistler Chamber will suspended access to the program benefits. You will need to rescheedule your qualifying session by contacting the Chamber directly –  email:whistlerexperience@whistlerchamber.com or phone 604 932 5922.

It may take up to 72 hours to reactivate your Whistler Blackcomb Spirit Pass.

If you have lost your job please refer to the question below “I lost my job. Can I keep my Whistler Blackcomb Spirit Pass?“

No. If you are terminated or leave your job, your Whistler Blackcomb Spirit pass will be hotlisted as soon as Whistler Blackcomb is notified and reactivation will depend on whether your pass was employee or employer paid.

Employee Paid (you paid for the pass): If you find a new employer right away (and update the name of your employer in our system). Once your new employer approves you and WB is notified of your new employer, you will be able to access the mountains continuously.* (The vast majority of employers in town are Whistler Chamber Members and offer the Spirit Pass.)

Employer Paid: If you find a new employer right away (and update the name of your employer in our system) your pass would only be reactivated if the employee agrees to repay their original employer for the cost of the pass and finds a new employer or your new employer would need to purchase you a new Spirit Pass.

If you don’t find a new job, your Spirit Pass will be hotlisted until you have found a new employer.

(Please note you may purchase a Whistler Blackcomb Season Pass, EDGE Card or Epic Pass if they are still available for purchase.)

Refunds will not be issued to Spirit Pass holders who buy a Whistler Blackcomb day ticket for any reason.

No – the transferable Whistler Blackcomb Parent Spirit Pass has been discontinued. 

Click here to view the Alpine Responsibility Code: Whistler Blackcomb takes strong measures against Spirit Pass holders who break the rules. If you incur a two week or more suspension you will automatically lose your Spirit Pass privileges for that season.

Please refer to the Whistler Blackcomb Spirit Pass Cancellation Policy here. Note that if your employer has paid for the pass, the refund would be issued back to them.