The Whistler Experience® Secret Shopper Program
The Whistler Chamber’s Secret Shopper Program is back! Set your business on the path to providing excellent service experiences by enrolling in our eight-week program this coming winter.
Businesses will enjoy comprehensive weekly reports that help them assess their team’s performance while also identifying principles introduced in The ABC’s of Service Excellence customer service course that can help them create outstanding experiences!
This program is all about striving to improve the level of service Whistler businesses can provide, and there are some great opportunities for recognition! Top performers will be awarded staff prizes and will be featured on social and in local media, and the top-scoring business will be named a finalist for the Service Excellence Award at next fall’s Whistler Excellence Awards!
The Winter 2025 Secret Shopper Program will take place over eight weeks between January 13th & March 9th. Register your business before the sign-up deadline of December 20th!
Please contact chamber@whistlerchamber.com with any inquiries.
Choose the program tier that suits you!
Premium
$750 – Take your service to another level! Customize shopper inquiries to hone in on specific segments of your business.
Classic
$650 – Strive to improve your business’ service levels over the full 8-week program.
Sampler
$350 – Get a taste of the program over a reduced 4-week period.
What’s in it for you?
Recognition for Your Business
Premium & Classic winning businesses receive:
- Recognition in local media and Chamber social and digital media channels
- Feature in Chamber’s weekly eNewsletter to 6000+ subscribers
- Winners featured on Secret Shopper webpage on Chamber website with direct link to your business
- The top-scoring business will be named a finalist for the Service Excellence Awards at next year’s Whistler Excellence Awards
Learn From Service feedback
- Every report includes 13 questions with in-depth feedback
- Weekly reports make it easy for businesses to coach Whistler’s workforce
- We offer your choice of the type of shops; in-person, on the phone or on tour
Sweet Rewards For Your Staff
Premium & Classic businesses logging a perfect score:
- Are recognized in Chamber eNews & social media channels
- Overall winning business receive a team prize
Choose Your Sector
- Accommodation
- Activities
- Café, Diners & Bars (quick service)
- Restaurants & Pubs (seated service)
- Retail
- Services
- Other on application
Congratulations to our past winners
Summer 2024
A Little Bud
Overall Winner & Retail Sector Standout
Sundial Hotel
Accommodation Sector Standout
Cinnamon Bear
Food & Beverage Sector Standout
Ziptrek Ecotours
Activities & Services Sector Standout
Winter 2024
Sundial Hotel
Overall Winner &
Accommodation Sector Standout
McCoo’s
Retail Sector Standout
Portobello
Food & Beverage Sector Standout
Whistler Public Library
Activities & Services Sector Standout
Scandinave Spa
Activities & Services Sector Standout
Experience activities, restaurants, retail AND get paid for it!
Become a Secret Shopper
We are always looking for shoppers to conduct secret shops as part of the Whistler Experience Secret Shopper program! The program will run twice annually in both summer and winter seasons.
Interviews will be conducted in advance of each season’s start date, and successful applicants will be asked to attend a training session.
Applications are now closed for Winter 2025.
*Images on this page are courtesy of Joern Rhode Photography, Tourism Whistler and Justa Jeskova, Mike Crane and Destination Canada
*Please note The Whistler Experience® Program 2024/25 details, including benefits information, are subject to change.
Program Facilitator
Program Partner
Presenting Partner
Resort Partner
