Qualifying Training Courses and Events
Elevate your skills and invest in your professional growth at all levels through our three tailored training categories: Essentials, Levelling Up, and Next Level. We offer training for everyone—from front-line workers to upper management—making it an ideal onboarding tool for employers and a fantastic opportunity for staff seeking professional development.
Choose from any of our in-person or online, on-demand courses, to get qualified, pay the registration fee and become eligible to unlock exclusive program benefits including the Whistler Blackcomb Spirit Pass, Whistler Spirit Transit Pass and more, as listed under our Spirit Pass and Locals’ Deals!
Explore Our Three Levels of Training: Essentials, Levelling Up, and Next Level!
Whistler Experience – Essentials
The ABC’s of Customer Service
(online)
Price: $30+GST
Build the foundation for great service by exploring and understanding the ABCs – to be Accountable, Bold and Connected.
In this course we share the fundamental building blocks for delivering consistently excellent customer service, which will allow you and your team to deliver world class service with a Whistler-flavour. Following and actioning these steps will build powerful experiences and lasting memories for employees and customers alike.
- Online, on-demand
Whistler Experience LIVE Sessions
(in-person, 1.5 hours)
Price: $20+GST
Join us for the return of Whistler Experience LIVE.
These engaging in-person sessions are thoughtfully crafted for newcomers to provide you with the tools to live your best life in Whistler!
Join us at Whistler Experience LIVE for an epic time! Gain insider knowledge, enter to win awesome prizes, and fuel your excitement for the snow season ahead! Discover the incredible land you call home, uncover resources to elevate your lifestyle, & immerse yourself in Whistler’s renowned customer service culture.
Please select and attend one of the following sessions:
- Wednesday, November 20, 2024 | 6:00 PM – 7:30 PM | Buffalo Bills
- Wednesday, December 4, 2024 | 6:00 PM – 7:30 PM | Buffalo Bills
This session is intended for newcomers and those who have not previously attended Whistler Live. If you have lived in Whistler for more than one year, please note this is NOT the course for you!
Whistler’s Inside Scoop Trade show
(in-person)
Price: FREE*
Good news for returning Whistler Experience® participants – this year you can choose to attend the in-person, Inside Scoop Tradeshow as a qualifying course. To be eligible to attend you must have previously completed the ABC’s of Customer Service course.
- Tuesday, December 10, 2024 | 2:00 PM – 6:00 PM (come by anytime) | Whistler Conference Centre
There are only 100 spots open for Whistler Experience® program participants so get in quick!
Registration is mandatory. Please make sure to check in at the Whistler Chamber booth on the day of your session.
*Must have taken the ABC’s of Customer Service in the last 5 years to attend this session!
Whistler Experience – Levelling Up
Customer Conflict Resolution
(online)
Price: $45+GST
Learn how to turn dissatisfied customers into loyal customers while increasing your team’s work satisfaction!
As a leader you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!
Key takeaways:
- Understand who your customers are and their needs
- Identify common customer conflict issues in your organization
- Use the HEARD method to resolve customer conflict scenarios
Performance Management for New Leaders
(online)
Price: $45+GST
Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.
What if we told you that when you share coaching feedback, your team will feel supported, encouraged, and valued. And, if your workplace policies and procedures are clear and expectations are known, work satisfaction will increase!
Key take-aways include:
- Reasons why coaching your peers and direct reports is an effective method to improve business results.
- How to drive results by using the 2 minute coaching model.
Gender Diversity Basics
(online)
Price: $33+GST
For many of us, transgender issues are new territory and the concepts related to gender diversity may feel overwhelming or confusing.
This mini course has five key objectives to support you in leading respectful interactions with customers and employees who are trans, non-binary, and Two-Spirit people.
Key take-aways include:
- Learn to communicate respectfully with trans, non-binary, and Two-Spirit individuals.
- Build confidence in fostering inclusivity in your workplace.
Training Grants & Assistance
Organizations could look at the B.C. Employer Training Grant to cover up to 80% of the training costs in some cases: https://www.workbc.ca/find-loans-and-grants/industry-and-employers/bc-employer-training-grant.
Individuals might find the new StrongerBC future skills grant helpful funding: https://www.workbc.ca/find-loans-and-grants/students-and-adult-learners/strongerbc-future-skills-grant.
*Cancellation Policy
For in-person training or events you will be issued with a unique Whistler Experience Number immediately and be able to access all the program benefits straight away, including the Whistler Blackcomb Spirit Pass.
If you are unable to attend your session please let us know in writing by emailing whistlerexperience@whistlerchamber.com a minimum of five business days before the event (please note you may only reschedule your session once free of charge).
A $40 re-scheduling fee will apply for cancellations made within five business days of the in-person training or event, or non-attendance on the day, or where the participant has already rescheduled their event once.
*Please note The Whistler Experience® Program 2024/25 details, including benefits information, are subject to change.
Program Facilitator
Program Partner
Presenting Partner
Resort Partner
